FAQ

Please find answers to frequently asked questions and Westivals Terms of Service below. 

Ticketing


Evey Event Management provides the ticketing system for Westival. As we aim to be as environmentally friendly as possible and we only issue eTickets for the festival.

You may print your ticket at home if you wish, or we can scan it from your phone.


Exchanges and Refunds

Once booked, tickets cannot be exchanged or refunded.


Westival reserves the right to cancel any performance without prior notice. In this event, tickets may be exchanged or refunded to the face value only from the original point of sale.


Tickets may not be resold for commercial purposes or at a premium, nor may they be packaged or used for advertising, promotional or other commercial purposes without the prior written consent by Westival. If a ticket is sold in breach of this condition, the ticket bearer may be refused admission.


We accept no liability for fraudulent tickets obtained via any service or individual other than a Westival designated entity, including secondhand arrangements, which result in the ticket holder being refused entry.


Fees and Concessions


All ticket prices are inclusive of VAT where applicable. Senior citizens, full-time students (with appropriate ID) and the unwaged are able to claim concession tickets at a reduced price where available. Please ensure you bring the appropriate ID with you to the event as it will be requested


Ticket Types and Discounts


In the course of online booking, you will be emailed your tickets which you may print at home or our door staff can scan from your phone. This applies to the following events: Lisa Hannigan, Gilbert O’Sullivan, Matt Molloy, Pete Williams, Daithí & Elaine Mai After Dark, The Ritz Brothers, Tom Hickox, Le Galaxie, Pop-Up Gaeltacht, The Gráinne Alien Halloween Ball, GAA MAAAD, Shadows of The Táin, Debs Night, An Evening with Pat McCabe.


In the course of online booking for workshops and some family shows with a venue capacity of fewer than 50 people, your name will be on the door along with the number of tickets you bought. You will simply need to say your name and verify your email or phone number for admittance. This applies to the following events: Visual Arts Trail, Stinging Fly Seminar, Ukulele Workshop, The Salmon of Wisdom & Creaking the Boards - Floating Islands Youth Theatre.


For non ticketed events no booking is required, just show up 10 mins before the exhibition opening or the performance. This applies to, Time Travel Tours, Inferno Fire Show, Free Market, Yarns for Youngsters, Lego Competition, Halloween Lantern Parade, Six Words Selfie, How to Haiku, Wishbone Moon Launch, Westport Civic Trust Talk, Flash Mob Fiction, Westival Goes Walkabout, Communities in Collaboration, Portrait of a Local & other art exhibitions.

From time to time Westival may offer discounts to events via email, through our media partners or on our social media. Discounts cannot be made on tickets already purchased. 

The Westival Box Office is located in The Town Hall Theatre Westport. Tickets are available from the 1st of October 2018. Phone +353 098 28459

At Our Events


Latecomers to any Westival event may be asked to wait until a suitable break in the performance before entering the auditorium. If there is no suitable break, latecomers may not be admitted. Management reserves the right to refuse admission where it is deemed in the best interest of the performers and other patrons.


All events taking place in the Westival Club are restricted to patrons 18 years of age and older.


Although most the Westival venues are fully wheelchair accessible, any accessibility restrictions are noted on each event. If you require disability seating, or to inquire about carer tickets, please contact us through our contact section noting your needs.


Ticketed Festival events may not be photographed, video recorded, audio recorded or in any way reproduced whether for personal or commercial purposes without prior consent by the festival. Management reserves the right to confiscate any material found to be in violation of this rule.


Ticket holders assume all risk of injury and responsibility for lost, destroyed or stolen property at Westival events and releases promoters from all liability thereafter.


Mobile phones must be switched off during events so as not to disrupt performances.


The use of CCTV may be employed in the Westival Gallery, which means your likeness may be recorded upon your visit. This is to ensure the protection of the artwork in this space and is used for no other purposes. CCTV records are destroyed upon the completion of each year’s festival.


Westival reserves the right to make alterations to the programme or cast of any Festival event without prior notice. Changes may be made to free outdoor events as per weather restrictions, notices of which will be announced on our social media pages.


Some festival events may feature content that is unsuitable for young visitors. This information is available on the Festival website. For enquiries regarding an event’s content, please contact us.

Should your query not be answered above here please contact us here